Trained and Certified Employees

9/23/2020 (Permalink)

To schedule services from qualified staff you can trust, call 252-291-4492

When you are faced with a disaster at home or in your place of business, you want to be sure that you are choosing a restoration company that can turn it back to new condition, making it look "Like it never even happened." At SERVPRO, our employees go through numerous classes, training, and certifications to be equipped with the knowledge and skill to provide the best quality service. Some of our certifications include:

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our technicians study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses. This certifies that our staff is up to date and knowledgeable to provide the best work possible.

The Hero Ready Training Program is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and passing an exam. Categories for certification include: crew training, fire restoration, water restoration, and carpet and upholstery cleaning.

All of our staff have access to web-based training. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.